Treats
Treats FAQ
Everything you need to know about ordering our training treats — from placing your order to tracking it to your door.
Ordering
How do I order treats?
Head to our Treats page, pick your favorite single bags by flavor, or choose our 3-bag variety bundle (which includes 1 of each flavor: Blueberry & Peanut Butter, Strawberry & Banana, and Sweet Potato & Honey). Fill in your name, email, phone and address to place your order!
Why do you need my phone number and address?
We hand-deliver, ship or arrange pickup for every order, so we need to know where your treats are going and how to reach you if anything comes up. We only use your details for your order.
Can I order by phone instead?
Absolutely — call or text (240) 812-8291 and we'll take your order over the phone.
Delivery, pickup & shipping times
How long until I get my treats?
Our treats are baked in small batches, so we confirm your exact timing when we receive your order — usually within one business day. Most local orders are ready within a few days.
What are my options for getting my order?
Three choices at checkout: free pickup (we'll arrange a time with you), free local delivery within our service area, or shipping to Montgomery County, Prince George's County and Washington, DC.
How will I know my treats are on the way?
Your order status updates as it moves from received to packed to shipped or out for delivery — check it anytime on the order tracking page.
Payment
How do I pay?
Right after placing your order you'll pay securely by card through our online checkout. Your card details go straight to our payment processor — we never see or store them.
When is my card charged?
Your card is charged when you complete checkout, and you'll see a confirmation on screen right away.
Can I pay at pickup instead?
Yes — if you'd rather pay when you collect your bags, just let us know when we confirm your pickup time.
Returns & problems
What if something is wrong with my order?
Tell us within 7 days of delivery and we'll make it right — a replacement or a refund, whichever you prefer. Because treats are a food product, we can't take opened bags back, but we always stand behind what we bake.
My dog didn't like the flavor — can I exchange it?
Reach out and we'll work with you. Picky pups happen, and we'd rather find a flavor your dog loves.
How do I request a refund or replacement?
Call or text (240) 812-8291, or email info@vailesk9academy.net with your order number and we'll take care of it.
Tracking your order
How do I track my order?
Visit the order tracking page and enter your order number and email address. You'll see each step: received, packed, shipped or out for delivery, and delivered — with the date and time of each.
Where do I find my order number?
It's shown on your confirmation screen right after you order. If you can't find it, contact us with the email you ordered with and we'll look it up.
Will I see proof of delivery?
Yes — for local deliveries, our driver takes a photo when your treats are dropped off, and it appears on your tracking page along with the delivery time.
Still have a question?
We're happy to help — call or text (240) 812-8291, or email info@vailesk9academy.net.